Question 1

Can I also order by telephone?

Accepted Answer

You are welcome to order by telephone. Simply call us at 0118 315 0873. Please have the article number(s), the billing and delivery address and a daytime telephone number ready. Please note that spare parts can only be ordered by existing customers and only by e-mail. Please consider that we do not take payments over the phone.

Question 2

Can I cancel or make changes to my order?

Accepted Answer

Cancellations or changes are possible as long as your order has not yet been shipped.

Please note that orders with payments by PayPal and credit card can be dispatched immediately, which makes subsequent changes impossible.

Please contact us by telephone so that your request can be checked immediately. You can reach us at 0118 315 0873.

Question 3

Can I order individual spare parts like a side panel or frame profile?

Accepted Answer

You can order a replacement roof or a set of side panels for garden gazebos directly online. For any other products you can make an enquiry for spare parts with our spare parts form.

To prepare an offer, we need the respective 5-digit parts number from your assembly instructions with the required number of pieces, in written form. After receiving your enquiry, we will provide you with a non-binding offer.

Please note: For transport reasons, an order of frame parts (tubes) can only be shipped with a minimum purchase of 4 pieces.

Question 4

What happens after I've made an order?

Accepted Answer

After placing your order, you will receive an order confirmation by e-mail with all the details of your order. As soon as your purchased goods are dispatched, you'll receive a message with a link to track the shipment. For larger items, that are delivered by a forwarding agent, we will inform you when the goods are handed over to our partner. They will then contact you to arrange an appointment for the delivery.

Orders

Can I also order by telephone?

Can I cancel or make changes to my order?

Can I order individual spare parts like a side panel or frame profile?

What happens after I've made an order?

Do you questions on a different topic?

Do you still have unanswered questions?